Candy96 Casino Privacy Policy
This Privacy Policy explains how Candy96 Casino collects, uses, stores and protects personal information when you visit our website, create an account, use casino services or contact our support team. It applies to customers and visitors in Australia and should be read together with any other terms or notices displayed on the website.
Candy96 Casino is intended for people aged 18 and over. By using our services, you acknowledge that information may be processed for account administration, security, responsible gaming, legal compliance and the delivery of online casino features. We aim to handle personal information fairly, transparently and only for appropriate purposes.
Information We Receive
The information we collect depends on how you interact with Candy96 Casino. Some information is provided directly by you, while other information is generated automatically when you use the website.
- Account details, such as your name, date of birth, email address, username and account credentials.
- Identity and verification information where needed to confirm eligibility, protect accounts or meet applicable obligations.
- Transaction details, including deposits, withdrawals, payment method information and related records. Full payment card details may be handled by specialised payment providers rather than stored by us.
- Gameplay and account activity, including wagers, balances, bonuses, preferences, communications and responsible gaming settings.
- Technical information, such as IP address, browser type, device characteristics, operating system, approximate location and website activity.
- Information you include in messages, enquiries, complaints or other correspondence with Candy96 Casino.
You may choose not to provide certain information, but this could prevent us from opening an account, processing a transaction or providing particular services. We may also receive information from identity verification, fraud prevention, payment and technology providers where this is relevant to our services.
How We Use Personal Data
Candy96 Casino uses personal information for clear and operationally necessary purposes. The nature of the processing may vary according to the service you request and the choices you make.
- To create, administer and maintain your account.
- To process deposits, withdrawals, bonuses and other account transactions.
- To verify identity, age and account ownership, including confirming that users are at least 18 years old.
- To prevent fraud, money laundering, unauthorised access, collusion and other misuse of the website.
- To provide customer support, respond to enquiries and resolve disputes.
- To personalise website content, improve functionality and understand how our services are used.
- To send service messages, security notices and other account-related communications.
- To send promotional communications where permitted and where you have not opted out.
- To meet applicable legal, regulatory, tax, accounting and responsible gaming requirements.
- To enforce our terms, protect our rights and maintain the safety and integrity of the platform.
We do not use personal information for purposes that are incompatible with the reason it was collected unless a lawful basis or your permission supports the new use.
Cookies and Related Tools
Cookies are small files placed on your device when you visit a website. Candy96 Casino may use cookies and similar technologies to remember settings, keep you signed in, support security controls and understand how visitors use the platform.
- Essential cookies help core website and account functions operate correctly.
- Preference cookies remember choices such as language, display or session settings.
- Analytics technologies help us identify performance issues and improve navigation.
- Security tools may recognise unusual activity, suspicious devices or repeated access attempts.
- Marketing technologies, where used, may help measure campaigns or show more relevant content.
Your browser may allow you to block, delete or limit cookies. Disabling essential cookies can affect login, account access or other features. Where a consent choice is offered, your settings may be changed in accordance with the controls available on the website.
When Information Is Shared
We may disclose personal information to carefully selected parties when this is needed to operate Candy96 Casino, protect users or comply with applicable requirements. Information is shared only to the extent reasonably necessary for the relevant purpose.
- Payment processors and financial service providers that handle deposits, withdrawals and transaction checks.
- Identity verification, fraud prevention and security providers.
- Technology, hosting, analytics, customer support and platform maintenance providers.
- Professional advisers, auditors and insurers where their services require access to relevant information.
- Government authorities, courts, law enforcement bodies or other official recipients when disclosure is required or permitted.
- Business successors or transaction participants if the business or part of its operations is reorganised, transferred or sold.
Service providers are expected to use information only for authorised purposes and to apply suitable confidentiality and security safeguards. We do not sell personal information as a standalone commercial product.
Keeping Data Secure
Candy96 Casino applies reasonable administrative, technical and organisational measures to protect personal information against unauthorised access, alteration, loss, misuse or disclosure. These measures may include access restrictions, account controls, monitoring, secure transmission and procedures for handling security incidents.
No online service can guarantee absolute security. You are responsible for keeping your password and account access information confidential, using a secure device and notifying us promptly if you suspect unauthorised activity. We may restrict access or suspend an account when necessary to protect customers, the platform or personal information.
How Long We Keep Records
Personal information is retained only for as long as it is reasonably needed for the purpose for which it was collected, for account administration, dispute handling, security, financial records, legal compliance or the establishment and defence of claims.
Retention periods can differ depending on the type of information and the reason for keeping it. When information is no longer required, we may delete it, anonymise it or securely dispose of it. Some residual information may remain in backups for a limited period before being overwritten, subject to appropriate safeguards.
Your Privacy Choices
Depending on the circumstances and applicable law, you may have rights relating to personal information held by Candy96 Casino. These can include asking for access to information, requesting correction of inaccurate details, questioning how information is used or asking for deletion where retention is no longer necessary.
- You may request confirmation of whether we hold personal information about you.
- You may ask us to correct information that is inaccurate, incomplete or out of date.
- You may object to certain processing or request limits on how information is used.
- You may withdraw consent where processing relies on consent, without affecting earlier processing.
- You may opt out of promotional messages by using the available unsubscribe option or account preferences.
- You may request a copy of information where a portability right applies.
Requests may require reasonable verification to protect account security. Some rights are subject to exceptions, including situations where retaining or disclosing information is necessary for security, legal compliance, fraud prevention or the resolution of a dispute. If you are dissatisfied with our response, you may have the right to seek assistance from an appropriate privacy authority.
External Providers and Websites
Candy96 Casino may use third-party services to support payments, identity checks, analytics, security, communications and website functionality. Those providers may process information under their own privacy notices and terms. We encourage you to review those documents before using a related service.
The website may also contain links, integrations or content supplied by third parties. Candy96 Casino is not responsible for the privacy practices, security or content of external websites that we do not control. Information submitted directly to another provider is governed by that provider's policies.
Processing Outside Australia
Some technology, payment, support or security providers may process personal information in countries outside Australia. When this occurs, the information may be subject to the laws and access arrangements of the destination country.
We take reasonable steps to assess the providers involved and to require appropriate confidentiality and security protections. By using the website, you acknowledge that international processing may occur where it is necessary to provide services, operate technical systems, complete transactions or meet legitimate business and compliance needs.
Changes to This Policy
We may update this Privacy Policy when our services, technology, business arrangements or privacy practices change. The revised version will be posted on the website with an updated effective date where appropriate.
Material changes may be communicated through the website, account notifications or other suitable means. We recommend reviewing this page periodically. Continued use of Candy96 Casino after an updated policy is published may indicate acknowledgement of the revised practices, subject to any rights that apply to you.
Contact and Privacy Enquiries
If you have a question about this Privacy Policy, want to exercise a privacy right or believe that your personal information has been handled incorrectly, please contact Candy96 Casino at [email protected]. Include enough information to help us understand your request, but do not send unnecessary payment details or account passwords.
We may ask for information to verify your identity before responding. This protects your account and helps prevent unauthorised disclosure. We will consider privacy enquiries carefully and respond within a reasonable period, taking into account the nature and complexity of the request.
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